Join the fastest growing BPO company in the Philippines!
Our culture makes our workplace fun, warm, and enjoyable.
As we always say, life is #BetterwithSSG
What You Will Do:
- Performs outbound calls
- Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
- Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
- Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns
- Able to multitask and learn business specific updates immediately
- Tracks individual performance and able to identify personal performance gap
- Tracks scheduled call back and call all pending clients on a timely manner
About you:
- At least 6 months BPO experience, preferred but not required
- Background in collections is required, BPO setting.
- Knowledgeable in computer skills (Microsoft Office)
- Good Verbal Communication & Active Listening
- Highly motivated and should be flexible in terms of working in different shifts
- Ability to personally engage a contact and effectively get the message across
- Must be goal oriented and driven to exceed expectations.