SUPPORT SERVICES GROUP is a multinational CX Services company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.
We are currently hiring an IT Project Manager within our APAC region. In this position the IT Project Manager will be responsible for overseeing the planning, execution, and delivery of IT projects within the organization. This role involves managing project scope, timelines, resources, and budgets to ensure successful implementation of technology solutions that meet business objectives. The IT Project Manager will collaborate with cross-functional & cross-regional teams, stakeholders, and vendors to drive project success and deliver value to the organization. Key responsibilities include project planning, risk management, stakeholder communication, quality assurance, and documentation.
Key Responsibilities:
- Project Planning: Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements, in alignment with business goals and priorities.
- Resource Management: Allocate and manage project resources effectively, including personnel, equipment, and budget, to support project activities and deliverables.
- Risk Management: Identify, assess, and mitigate project risks and issues throughout the project lifecycle, ensuring proactive management and resolution to minimize impacts on project objectives.
- Stakeholder Communication: Establish and maintain clear communication channels with stakeholders, including executives, project teams, end-users, and vendors, providing regular updates on project status, progress, and key decisions.
- Quality Assurance: Implement processes and measures to ensure the quality of project deliverables, adhering to industry standards, best practices, and organizational guidelines, and conducting thorough testing and validation as needed.
- Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, meeting minutes, change requests, and lessons learned, to support project governance, and compliance.
- Continuous Improvement: Identify opportunities for process improvement, lessons learned, and best practices, fostering a culture of continuous learning and innovation within the project management function and across the organization.
- Experience in information technology, computer science, business administration, or a related field is a plus.
- Experience in IT project management is a plus.
- Strong technical background and understanding of IT systems, infrastructure, and software development methodologies.
- Excellent leadership, communication, and interpersonal skills, with the ability to build and motivate cross-functional teams, influence stakeholders, and resolve conflicts effectively.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment, with a focus on prioritization, problem-solving, and decision-making.
- Knowledge of industry standards, regulations, and best practices related to IT project management, cybersecurity, and compliance.
- Strong analytical and problem-solving skills, with attention to detail and a proactive approach to identifying and addressing issues and opportunities.
Qualifications:
Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.