SUPPORT SERVICES GROUP is a multinational CX Services company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.
We are currently searching for a Project Manager. In this role the Project Manager for Client Implementations is responsible for leading and overseeing the end-to-end execution of client projects, ensuring successful delivery within scope, schedule, and budget. This role involves managing all aspects of client implementations, from initial planning and requirements gathering to final deployment and handover. The Project Manager serves as the primary point of contact for clients, coordinating activities with internal teams and stakeholders to achieve project objectives. Key responsibilities include project planning, resource management, risk mitigation, stakeholder communication, and ensuring project quality.
Key Responsibilities:
- Project Planning: Develop comprehensive project plans outlining scope, timelines, milestones, and resource requirements.
- Resource Management: Allocate resources effectively, including personnel, tools, and equipment, to support project activities and deliverables.
- Risk Mitigation: Identify potential risks and develop strategies to mitigate them, ensuring proactive management throughout the project lifecycle.
- Stakeholder Communication: Establish and maintain clear communication channels with clients, internal teams, vendors, and other stakeholders, providing regular updates on project status and addressing any concerns or issues.
- Quality Assurance: Implement processes and measures to ensure that deliverables meet quality standards and client expectations, conducting thorough reviews and testing as needed.
- Change Management: Manage changes to project scope, schedule, and budget, assessing impacts and obtaining necessary approvals to maintain project alignment and objectives.
- Issue Resolution: Identify and resolve project issues and conflicts in a timely manner, leveraging problem-solving skills and collaboration with cross-functional teams.
- Documentation and Reporting: Maintain accurate project documentation, including meeting minutes, status reports, change requests, and lessons learned, to support project governance and knowledge sharing.
Qualifications:
- Proven experience in project management, particularly in client-facing roles.
- Strong leadership and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Demonstrated ability to manage multiple projects simultaneously in a dynamic environment, with a focus on delivering results and meeting deadlines.
- Knowledge of Agile, Waterfall, or hybrid project management methodologies a plus.
- Strong problem-solving and decision-making capabilities, with a proactive and results-oriented approach.
Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.